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Frequently asked questions

For the answers to the most frequently asked questions, please see below: -

How soon will I receive my order?

Given the custom nature of our timepieces, the manufacturing process takes between 4-6 months. You will receive regular updates as your order progresses, and accurate delivery date information once the order is ready to be shipped.

Are Apiar watches water resistant?

On the back of your watch, you will find its water resistance rating. We proudly offer different levels of water resistance across our timepieces:

• 10 Bar / 100m - This means the watch can be taken swimming and diving with no issue.
• 5 Bar / 50m - Your watch can be taken swimming.
• 3 Bar / 30m - Your watch is water resistant, we don't recommend swimming with your watch.

Do you offer refunds?

At Apiar, each of our timepieces is meticulously crafted and personalised to your specifications. They are made-to-order, ensuring that each watch is as unique as the individual who wears it. Owing to this bespoke nature of our production process, we regret that we are unable to offer refunds on purchases.

Do you offer a warranty on your watches? And if so, what does it cover?

At Apiar, we stand by the enduring quality of our timepieces, offering a comprehensive 2-year warranty with every purchase. We believe in the longevity of our watches, and we want you to enjoy them with peace of mind. Beyond the warranty period, our commitment to your satisfaction continues with our dedicated servicing program. We are here to ensure that your Apiar timepiece keeps ticking as beautifully as the day you first adorned your wrist with it, now and for the many years to come.

Who should I contact if I have a question about my Apiar watch?

If you have any questions, please email us at info@apiar.co.uk.

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Apiar London Ltd
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Registered in England at 71-75 Shelton Street, London, England, WC2H 9JQ.
‍This isn’t a store or mailing address, so don’t visit us or send mail here! Here’s how to contact us.
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Company Number: 14513888
VAT Number: 453 9081 80

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